From External Provider to In-House Wraparound Care
Staynor Hall Primary Academy needed a simpler way to manage its in-house wraparound care, giving parents 24/7 booking access while reducing out-of-hours calls, emails and admin for the school.
The biggest issue we had was the sheer volume of phone calls & emails we were required to deal with as a result of running the administration of the club ourselves.
What we were very keen to find was a platform for parents to be able to book 24/7, manage their own account, and crucially, to ensure they paid upfront.
Registration on the system was very straightforward, and although a small minority grumbled at the change, this was short-lived and they are now all settled in using the system.
I’ve had no gripes from the club staff – which can only be a good thing! Signing in and out on the booking system is easy, and navigation to find children and or parents details is intuitive and simple.
Definitely no longer having to manage the admin. This was the biggest drain on my time and that of my team. We constantly received emails and phone calls out of hours, that we felt responsible to respond to as soon as we came back into work.
Parents are now responsible for their own bookings, and this has alleviated a huge amount of the workload from my team.
To run successful wraparound care – you need a booking system, clear terms and conditions, and well-structured admin systems. We learned that setting this up for yourself can be very challenging, and operating a manual system has cost the school in lost income.
Outsourcing the entire service has meant that we are now maximising income and providing parents with the service that they want.
Despite our club being busy, our income is up by over £30,000 – an incredible bonus for our budget.
Yes, absolutely – and I have!
Testimonial
In the first month of working with Childcare Bookings, our revenue from our club rose by 66%, and my club-related admin dropped by 90%. The increase in revenue more than paid for Childcare Bookings’ fee. In the first month of working with Childcare Bookings, our revenue from our club rose by 66%, and my club-related admin dropped by 90%. The increase in revenue more than paid for Childcare Bookings’ fee.
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